Refund policy

Final Sale
We do not accept returns or exchanges for products sold in store or online. Items are sold with the understanding that they are not eligible for return, exchange, or refund, except in cases where the item received is defective or damaged upon arrival.

Prior to completing a purchase we encourage you to thoroughly review the product description, specifications, and images provided. Take time to ensure that the item meets your expectations and requirements as all sales are considered final. If you have any questions please contact us directly for more details on an item.

Damaged Items
We understand that occasionally, items may incur damage during transit despite our best efforts to package and protect them. Please inspect your order upon reception and contact us within 5 days if your oder has been damaged. Email inquiries@shinesedona.com with a description of the issues including relevant photos and we will make it right.